Shipping policy
Carbon Technik Performance is committed to delivering premium automotive styling and performance products safely and efficiently.
Carbon Technik Performance is a trading name of Trenzocraft (Pty) Ltd.
Order Processing
Orders are processed during normal business hours:
Monday – Friday: 08:00 – 17:00
Saturday: 08:00 – 13:00
Orders placed outside business hours will be processed on the next business day.
Customers will receive an order confirmation after payment has been successfully received.
Production Times
Many of our products are manufactured or imported specifically for each customer.
Estimated production times:
- Carbon Steering Wheels: 2–4 weeks
- Custom Forged Wheels: 3–5 weeks
- Body Kits: 2–4 weeks
- Carbon Fibre Components: 2–4 weeks
- Superchargers & Performance Parts: Subject to supplier availability
- In-stock items: 1–3 business days
Production times are estimates and may vary depending on supplier availability.
South African Shipping
We deliver throughout South Africa using trusted courier partners.
Estimated delivery:
- Gauteng: 1–3 business days
- Major cities: 2–5 business days
- Regional areas: 3–7 business days
Large freight items such as body kits may require additional delivery time.
International Shipping
Worldwide shipping is available for most products.
Delivery times vary depending on:
- Destination country
- Customs clearance
- Courier service
- Product availability
Customers are responsible for any customs duties, import taxes or clearance fees charged by their country.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery location
- Product size
- Weight
- Freight requirements
Certain oversized products may require a custom freight quotation before dispatch.
Tracking
Once your order has been dispatched, tracking information will be provided via email where available.
Delivery Delays
While every effort is made to deliver within the estimated timeframe, Carbon Technik Performance cannot be held responsible for delays caused by:
- Customs inspections
- Weather conditions
- Courier delays
- Supplier delays
- Public holidays
- Industrial action
- Events beyond our reasonable control
Delivery estimates are provided as a guide only.
Inspecting Your Order
Please inspect your order immediately upon delivery.
If any damage is visible:
- Photograph the packaging.
- Photograph the product.
- Notify us within 48 hours.
Failure to report shipping damage within this period may affect your claim.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect address, additional shipping charges may apply.
Missing Parcels
If your parcel has not arrived within the estimated delivery period, please contact us immediately.
We will work with the courier to investigate and resolve the matter as quickly as possible.
Vehicle Compatibility
Customers are responsible for confirming that products are compatible with their specific vehicle before placing an order.
Carbon Technik Performance cannot be held responsible for incorrect purchases resulting from inaccurate vehicle information supplied by the customer.
Professional Installation
Many of our products require professional installation.
Carbon Technik Performance strongly recommends installation by qualified automotive professionals.
We are not liable for damage caused by improper installation.
Contact Us
Carbon Technik Performance
Trading Name of Trenzocraft (Pty) Ltd
📧 info@carbontechnik.co.za
📞 +27 67 003 6633